An estimate for each vehicle
A fleet estimate should identify the vehicle and describe the parts, labor and paintwork proposed. A unit number makes it easier to match the estimate to your own records when several similar vans are involved.
Check whether the estimate includes any work around installed equipment or replacement company graphics. These items can affect cost and timing even when the damage looks limited to one panel.
Clear approval when the work changes
Choose who in your business can authorize repairs and approve a change in cost. The driver delivering the van may not be that person. Give the shop the right contact so a repair decision reaches someone who can make it.
If inspection reveals additional damage, ask for the revised estimate and an explanation of the added work. Confirm any effect on the schedule and your balance before authorizing the change.
Records to keep when the vehicle returns
Keep the original estimate, authorized changes and final invoice together under the vehicle or unit number. Include any repair reports and paint-care instructions supplied with the job. These records help your business track costs and answer later questions about the work.
At pickup, review the completed repair and ask about any remaining work, such as replacement lettering arranged separately. To start a repair at Orange Coast, call the shop or leave a short inquiry about your vehicle.
Repair question
Why can the estimate change after parts are removed?
Removal can reveal damage that could not be seen during the first inspection, including affected attachments, panel edges or parts behind the exterior. The revised estimate should explain the additional work and cost before those repairs are authorized.
Talk to Orange Coast.
Call Orange Coast to discuss your vehicle and arrange a visit to the Fountain Valley shop.